Returns & Refunds

FAST, TRACKABLE & COST EFFECTIVE

28 DAYS TO RETURN

How do I return?

1. Repack your items

If you need to return an item, repack it in something non-see-through, sealable, and waterproof. Don't worry if you don't have the original packaging.

2. Login to our returns portal

Click the 'start return' button, and enter your order number and email or the last four digits of your phone number.

3. Select your preferred return option

Choose between printing a returns label at home or returning in store. You can find out the postage price in the portal, and if you choose to download a returns label, you'll need to pay for postage at your local post office.

4. Process and pay for your return

Once you've processed and paid for your return in the portal, you're ready to post it off! Make sure you keep proof of postage and use a trackable service.

5. Track your return

We'll send you an email once we receive your returned item. Keep an eye on your return tracking to know when your refund is on its way.

Good to know

• We’ve gone paperless! You’ll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps above.
• For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
• For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
• You’ve got 28 days to send something back to us from the day you receive it.
• If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
• If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. If you've waited more than 14 days with no email from us then please get in touch.